CERTIFICATION
Evidence request, tier review, correction, supersession, revocation, payment, or certification-status issue.
SUPPORT · CUSTOMER OPERATIONS
Route the issue to the authority that owns it.
Authenticated support should remain connected to the organization, credential, certification, invoice, usage record, or contract it concerns.
DEVELOPER
API, MCP, webhook, credential, rate-limit, usage, or integration issue.
BILLING
Subscription, usage, invoice, credit, refund, or payment reconciliation.
ENTERPRISE
Pilot, contract, SLA, data/security review, or enterprise production access.
REGISTRY
Public verification, credential status, supersession, revocation, or record interpretation.
SECURITY
Security posture and responsible vulnerability-reporting context.
RESPONSE MODEL
Contracted priority is explicit.
Standard customer support is handled as operational capacity permits. Enterprise P1/P2/P3 response commitments apply only when incorporated into a signed SLA or Order Form. Security incidents may take precedence over ordinary service requests.
Cancellation and refund requests are governed by the Cancellation & Refund Policy.